World Finer Foods Job Specification TITLE:

Customer Service Processor

LOCATION

Bloomfield, New Jersey

EXPERIENCE

2+ years customer service or related experience

EDUCATION

High School diploma or equivalent required

POSTING DATE

09.02.2026

Company Overview:

$200M Specialty Foods distributor and marketing company. The business has been in operation for over 40 years with a solid track record.

Job Summary:

This individual will be responsible for processing a large quantity of sales orders from order to invoice, and providing customer service to over 300 active customers. The ideal candidate will have strong communication skills, a keen attention to detail, a good understanding of business requirements, knowledge of Oracle, strong Excel knowledge, and the ability to partner with colleagues from other departments to deliver exceptional customer service.

Responsibilities:

The department is run as a team, which means this role will have involvement in the following areas: Provide all customers with excellent customer service! Maintain customer files and related tax forms, including 1099 compliance Retrieve orders and correspondence from EDI sites and e-mail accounts multiple times each day Prioritize orders to ensure the request by date from the customer is met Process Warehouse, Proforma, Packer and Sample Orders within 24 hours of receipt with exceptional level of accuracy including the following, escalating where issues arise: Confirm ship from location and order type is accurate Make sure the control total for cases ties to the order Ensure all customer information is accurately reflected in Oracle Proof all the information for each order in Oracle versus the customer's order Make sure pricing agrees with what is on the purchase order for the customer Verify that the order request date is reasonable Work with warehouses, packers and freight carriers to ensure all concerns are addressed in a timely fashion so orders flow smoothly through the process Manage sample order process to reduce expense and ensure on time and complete delivery Coordinate employee orders to our office, including arranging freight and separating/distributing product Coordinate delivery of short coded product to our office, and arrange distribution Address all internal and external customer inquiries within 24 business hours Recap pricing issues for key customers Process EDI requirements on third party websites Work with IT and customer on all EDI projects Follow up with customers and brokers on orders that have passed the request by date and take the necessary action to track the order through the system Follow up with Packer and Warehouse locations on open orders to ensure bill of ladings are sent as soon as orders are shipped Research and update expected ship dates in the system to allow for accurate open order reporting Process manual billing and shipments of orders Issue invoices to customer by email, EDI Track exceptions between the shipping log, bill of lading and invoice Send daily list of invoice issues and monitor through resolution File orders and invoices electronically Pull invoice and order support for audit requests Work on MDM Special projects as required

Skill Set Required:

Positive attitude with a focus on providing internal and external customers with excellent customer service Highly knowledgeable in Microsoft Outlook and Microsoft Excel Experience with Oracle preferred Ability to prioritize work to ensure customer requirements are met and exceeded Multi-tasking ability to concurrently move orders through the process while addressing internal and external customer concerns Self-starter who has the ability to work with little supervision Detail oriented Excellent teamwork and interpersonal skills Solid written and oral communication skills