A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Carlstadt, NJ Job Details Full-time $40,000 - $55,000 a year 4 hours ago Benefits 401(k) Employee discount Qualifications Spreadsheets Productivity software
Technical Proficiency Full Job Description Benefits:
401(k) Employee discounts About the
Role:
Babaco Alarm Systems is looking for a motivated and friendly Customer Service Representative to join our team in Carlstadt, NJ! In this role, you'll be the voice of our company, helping customers feel safe, supported, and satisfied every step of the way. If you love helping people and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
Respond to inbound customer inquiries via phone, email, and other communication channels Assist customers with account questions, service requests, and troubleshooting alarm systems Process orders, schedule service appointments, and coordinate with field technicians Maintain accurate customer records and update information in the alarm system Resolve customer complaints professionally and efficiently to ensure satisfaction Communicate product and service information clearly to new and existing customers Follow up with customers to ensure issues are resolved and service expectations are met
Requirements:
Prior customer service a plus, Graduates welcomed will train fror this position Strong verbal and written communication skills as well as strong Excel and Word a must Proficiency with computers and ability to learn software quickly Excellent problem-solving skills and a calm, professional demeanor Ability to multitask and manage time effectively in a busy environment Any technical or mechanical experience a plus, but not required Team player with a positive, customer-first attitude
About Us:
We have been a trusted name in security solutions for decades,, proudly serving businesses across the United States with reliable alarm and safety systems. Our customers count on us for peace of mind, and our team is the reason they keep coming back. We foster a supportive work environment where employees are valued, trained, and given the tools they need to succeed.
