Paris Gourmet Inc is currently seeking an experienced Customer Service Representative to join their team in Carlstadt, NJ (07072).

Who we are:

Importer and distributor of gourmet savory foods and pastry ingredients located in New Jersey's Meadowlands. Our exclusive brands include Cacao Noel, Beurremont, Amifruit, Pastry 1 and Cuisine- Tech, Gourmand and Maison de Choix.

Visit our website:

http://www.parisgourmet.

com/ About the role:

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Essential Job Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned by management.  Manage incoming phone calls.  Generate sales leads.  Identify and assess customers' needs to achieve satisfaction.  Build sustainable relationships and trust with customer accounts through open and interactive communication.  Provide accurate, valid and complete information by using the right methods/tools.  Meet personal/customer service team sales targets and call handling quotas.  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.  Keep records of customer interactions, process customer accounts and file documents.  Follow communication procedures, guidelines and policies.  Take the extra mile to engage customers.

Minimum Job Requirements:

 Minimum 2 years of Customer service preferred.  Minimum 2 years of Food and Beverage Service via FOH and BOH would be a plus.  Energetic individual who works well in a group setting.  Contacts customers via telephone and email.  Orders entered via computer system from 3 platforms. Knowledge of EDI systems  Oral & Written Communications and Telephone Etiquette.  Customer Relations and Customer Service skills.  Computer literacy.  Problem solving and organized.

What We Offer:

 Salary commensurate experience.  PTO, paid holidays, and paid time off for jury duty and military obligations.  Awesome benefits package including Medical, Dental, Vision, Life, and Disability coverage  401(k) with generous company match.

Pay:

$23.00 - $25.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person