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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Customer Service Representative Location:
Clark, NJ Schedule:
Monday
•Friday, 8:00 AM
•5:00
PM Reports To:
Office Manager Compensation:
$43,680
•$52,000 annually +
Tiered Quarterly Bonuses Employment Type:
Direct Hire (recruiting through PrideStaff) Position Overview PrideStaff is seeking a dedicated Customer Service Representative on behalf of our client, a premier local provider of home maintenance and repair services in Clark, NJ. In this role, you will deliver white-glove service to our clients by helping them schedule services, answering inquiries, generating invoices, and seamlessly managing inbound customer requests from start to finish. Key Responsibilities Deliver white-glove service when answering inbound calls and responding to customer leads Assist clients with scheduling service appointments and resolving inquiries Generate and process client invoices accurately Educate prospective clients on available services and close incoming sales opportunities Maintain exceptional customer relationships to ensure a premium experience Qualifications Strong verbal communication, active listening, and phone customer service skills Experience with client scheduling, invoicing, and professional customer care High organizational skills with the ability to multitask in a fast-paced office setting Previous experience in customer service, administrative support, or inbound sales preferred
Benefits & Perks Competitive Salary:
$43,680
•$52,000/year base salary
Bonus Potential:
Tiered bonus structure paid out quarterly based on performance
Paid Unused Sick Time:
Annual payout for any unused sick days
Benefits Package:
Health and medical coverage options available
Consistent Work Schedule:
Day shift, Monday through Friday (8:00 AM
•5:00 PM) Compensation / Pay Rate (Up to): $43,680.00
•$52,000.00 Per Year