Client Service Representative VCA Animal Hospitals - 3.2 Clifton, NJ Job Details Full-time $17 - $19 an hour 12 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Customer follow-ups Medical chart preparation Correspondence management Customer relationship building Payment processing Greeting customers Maintenance Answering guest questions Veterinary client education Assisting medical staff Managing clients in a customer support role Pet care appointment scheduling Records management Client services Phone canvassing Initial Contact (sales skills) Animal patient charting Prospecting Communication with pet owners Client acquisition Animal husbandry Clean workspace maintenance Managing patient records Suggestive selling Sending lead generation communications Customer interaction during outreach Sales follow-up Patient scheduling via phone Veterinary administrative support Medical receptionist Full Job Description Location Clifton, New Jersey, United States of America Category Hospital Support Roles Job Id

R-253419

Job Type Full time Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Hourly Rate:

$17.00-$19.00 If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com