Local printing company in East Brunswick, NJ is looking for a motivated and dependable Customer Service Representative to join our team. Join the largest printing franchise in the world while working for a locally owned business with opportunities to grow. We are looking for a reliable, detail-oriented individual with strong communication and organizational skills. The ideal candidate will be comfortable working with customers, preparing quotations, managing projects, and supporting day-to-day shop operations. Experience in the printing, graphic design, sign, marketing, or related industry is a plus.

Responsibilities:

Answer incoming phone calls and respond to customer emails. Assist walk-in customers and provide excellent customer service. Prepare estimates, quotations, invoices, and process customer orders. Manage customer projects from order entry through completion and delivery. Write clear, professional business emails to customers, vendors, and suppliers. Assist with maintaining the Work-In-Progress (WIP) board. Coordinate with production staff to ensure projects are completed accurately and on schedule. Maintain organized records, files, and office systems. Present the company in a positive, professional, and supportive manner.

Qualifications:

Strong work ethic, integrity, and time management skills are a must. Ability to prioritize, multitask, and work independently. Excellent written and verbal communication skills. Professional phone etiquette and customer service skills. Strong attention to detail and organizational abilities. Comfortable using computers, email, and office software. Experience preparing estimates, quotations, invoices, and customer orders is preferred. Previous experience in a print shop, sign shop, print brokerage, graphic design, or related industry is preferred. Basic understanding of print production, PDF files, and job specifications is a plus. Experience with Konica Minolta, Xerox, Fiery Command Workstation, or other digital production equipment is a plus. Must be a team player and willing to assist in multiple areas of the business. Must have reliable transportation and be able to consistently commute to the workplace. Must have an upbeat attitude and enjoy working with customers and team members. Must be ready and willing to learn. Training will be provided, but we are looking for someone who is committed to the position, dependable, and interested in becoming a long-term member of our team. To be considered for this position, please submit a resume or cover letter describing your experience. We look forward to hearing from you!

Pay:

$18.00 - $24.00 per hour Application Question(s): Briefly explain why you are our next employee: Do you have any experience with print production/design? Ability to

Commute:

East Brunswick, NJ 08816 (Required)

Work Location:

In person