RLT Account Customer Support Associate at TriOptus RLT Account Customer Support Associate at TriOptus in East Hanover, New Jersey Posted in 1 day ago.

Type:

full-time

Job Description:

Please find the Job Position Details;

Position:

RLT Account Customer Support Associate Location:

East Hanover, NJ (3 Days Hybrid Onsite - Tue, Wed, Thurs) Shift timings: 7.30 AM to 4 PM & 8.30 AM to 5

PM Duration:

6+ Months (with possible extension)

Pay Rate:

$32/hr. - 39/hr. on W2 (Depending upon the experience)

Job Description :

Job Purpose :

The Associate Account Support role is responsible to complete customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email .

Major Accountabilities :

• Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery - Answer questions from NPS field associates to provide support to customers. Partner with cross-functional stakeholders to provide accurate and timely customer feedba ck
• Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolutio n.
• Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery. Ability to complete all calls once they have begun to ensure no interruption of servic e.
• Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner - Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow- up
• Adhere to all applicable Working Practice Documents (WPDs), Work Instructio ns(WIs) and Compliance Guidelin es
• Ability to work the scheduled work hours, which generally will be an 8.5-hour shift with two paid rest breaks and an unpaid lunch break. This position will require holiday support for CS te am
• Responsible for identifying and reporting adverse events via the established systems as per applicable processe s . Ideal Background (State the preferred education and experience level ) Educatio n: Bachelor's degree requi redLanguage s: Fluent English, other languages desira b le Experienc e:
• 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient servi ces
• Ability to manage multiple projects and consistently meet deadli nes
• Strong interpersonal and time management skills, and an ability for productive collaboration across varying departme nts
• Detail oriented problem solver who can make clearheaded decisions while under press ure
• Strong written and verbal ski lls
• Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management prefer red
• Ability to work a flexible staggered schedule (early mornings/ later evenin gs)
• Oncology experience prefer red
• Salesforce experience requi red Leadership Competenci es :
• Problem sol ving
• Detail orie nted
• Customer/patient-centric min dset
• Strong written and verbal communication sk ills