We are looking for a Customer Service Representative to join our team in East Rutherford, New Jersey on a contract basis with the potential for a permanent position. This role focuses on delivering responsive support to customers, coordinating closely with sales, logistics, and other internal partners to keep orders moving accurately and efficiently. The ideal candidate is organized, service-driven, and comfortable managing quotes, order activity, and customer inquiries in a fast-paced environment.

Responsibilities:

• Provide attentive day-to-day support to customers across multiple product lines, ensuring questions and service needs are handled professionally and promptly.
• Develop strong working relationships with customers by serving as a reliable point of contact throughout the ordering process.
• Prepare and deliver accurate pricing quotes while supporting timely follow-up on customer requests.
• Enter customer orders into internal systems and verify order details to help maintain accuracy from initial request through fulfillment.
• Assist the sales team with administrative and customer-facing support, including quote preparation, delivery updates, and order-related reporting.
• Monitor open orders daily, confirm order receipt with customers, and communicate shipment tracking details or backorder updates as needed.
• Resolve issues related to orders, shipping, invoicing, and returns by working across teams to identify solutions and maintain customer satisfaction.
• Partner with sales, supply chain, logistics, and warehouse teams to help ensure a high standard of customer service and on-time execution.
• Support daily shipping coordination by preparing documentation, checking for accuracy, and returning completed paperwork to the warehouse within required timelines.
• Conduct routine customer follow-up discussions and document action items to support ongoing service improvements and account management.