A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
East Rutherford, NJ Job Details Full-time 10 hours ago Qualifications Teamwork Microsoft Excel Email customer support Microsoft Outlook Phone communication Attention to detail Time management
Full Job Description TITLE:
Customer Service Specialist TYPE:
Direct Hire
LOCATION
East Rutherford, NJ
ONSITE/REMOTE/HYBRID
Onsite SHIFT :
9 am - 5:30 pm, M-F
START DATE
August/September 2026 We are seeking a Customer Service Representative to join a collaborative operations team in a fast-paced, order-driven environment. This role sits at the center of order execution and requires strong organization, attention to detail, and the ability to manage multiple workflows simultaneously. The position supports day-to-day customer interactions while ensuring orders are processed accurately and efficiently. Success in this role is less about the difficulty of the work and more about the ability to stay organized, prioritize effectively, and maintain accuracy under volume.
MAIN RESPONSIBILITIES
Manage inbound customer communication via phone and email related to orders, updates, and issue resolution Process and enter customer orders with a high level of accuracy across multiple order types Maintain detailed and organized records of customer interactions and order activity Coordinate with internal teams to ensure timely and accurate order fulfillment Manage multiple active orders at different stages, each with unique requirements and timelines Prioritize tasks based on urgency and operational impact Identify and resolve issues when possible, escalating when appropriate Support general administrative tasks related to order processing and customer support
QUALIFICATIONS
1-3+ years of customer-facing experience (customer service, retail, operations, or similar) Experience working with CRM, ERP, or similar systems Strong data entry skills with a high level of accuracy and attention to detail Ability to manage multiple tasks simultaneously in a fast-paced environment Strong organizational and time management skills Comfortable communicating with customers via phone and email Proficiency with Microsoft Office (Excel, Outlook, Word)
EOE STATEMENT
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
