Customer Service Representative BioReference Health, LLC Elmwood Park, NJ Job Details $19 - $21 an hour 1 hour ago Qualifications Computer operation Customer communication English High school diploma or GED Computer skills Full Job Description

POSITION SUMMARY

Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

PRINCIPAL JOB DUTIES

Duties may include but are not necessarily limited to the following: Answers calls from internal and external clients and patients regarding any laboratory related issues. Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures Report laboratory results using established protocols Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction Place client supply orders Follows up with clients on consent forms, failed faxes and work all outgoing queues Understands the importance of Quality Service and how it is measured Under general supervision, follows established company policies and procedures and applies acquired job skills. Performs functions that require full knowledge of general aspects of the job. Embrace and utilize the Customer Service Excellence tools and techniques Assists with various projects as assigned by direct supervisor. Other duties as assigned.

EDUCATION

HS degree or equivalent Some college classes preferred

EXPERIENCE AND REQUIRED SKILLS

1-2 years of relevant experience Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener Prioritize and manage time efficiently. Computer literate Ability to multi-task in a fast paced environment Ability to handle stressful situations Problem solving skills, flexibility and ability to adjust to change Must exhibit comfortable interaction with technical staff and other departments Team player

PREFERRED SKILLS

Medical terminology proficiency Some experience from a clinical laboratory, physician office and/or customer service experience Bilingual (Spanish) BioReference is an

Equal Opportunity Employer Requirements:

This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.