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Orthopedic Associates Of

Front Desk Customer Service- Jersey City

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

ENGLEWOOD ORTHOPEDIC ASSOCIATES JOB DESCRIPTION
Department:
Front Desk Reception Title :
Front Desk Receptionist Location:
Jersey City Supervision Received :
Reports to Team Lead
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO
Registering patients upon arrival Intake new patient information Enter insurance information Verify insurance Schedule patient appointments as appropriate at check out Collecting co-pays and patient balances Direct patients, as appropriate Works well under pressure Follow all written protocols and procedures of the practice Demonstrate courtesy and helpfulness toward patients and their families Team player is a key for this role Ability to communicate effectively with other staff members Experience Required in Medical Reception
ADDITIONAL RESPONSIBILITIES
Work as a team member within the patient services department and all other departments. Must be able to recognize and respond appropriately to urgent/emergent situations. Establish and maintain effective working relationships. Effectively cope with typical job stress. Document work processes as required. Other duties as assigned. Epic/Athena experience is a plus.
Job Type:
Full-time Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Schedule:
8-hour shift