Farmers Insurance Company of Flemington is a mutual insurer that has proudly served New Jersey Policyholders for over 170 years , supporting our local communities and helping our customers when they need it most. We are seeking a friendly, dependable and detail-oriented Customer Service Representative to join our Account Services team in Flemington. In this role, you will assist Policyholders, independent insurance agents and mortgage companies with billing, payments and policy servicing requests. Paid training is provided, and prior insurance experience is not required. This is an excellent opportunity for someone with customer service or professional office experience who enjoys helping people and wants to build a rewarding career in the insurance industry.

Responsibilities:

Answer incoming telephone calls and emails from Policyholders, agents and mortgage companies. Assist customers with billing questions and process customer payments through banking and policy management systems. Process mortgagee changes and other policy servicing requests. Enter and update information accurately in our policy management and banking systems. Provide courteous, empathetic service to Policyholders and business partners. Assist the Account Services team with other administrative and customer service functions as needed. Qualifications Excellent communication skills with a professional and pleasant telephone manner. Strong attention to detail and organizational skills. Ability to remain calm and helpful when assisting customers with concerns. Positive attitude and ability to work both independently and as part of a team. Proficiency with computers and the ability to learn new software systems. Experience in Customer service in a professional office environment. Previous insurance billing or customer service experience is a plus. Education High school diploma or equivalent required. Associate or bachelor's degree in business, communications or a related field is a plus.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. . No prior insurance industry experience is required — we provide training for the right candidate. Ideal candidates may have experience in customer service, billing support, payment processing, administrative support, banking, insurance servicing, or call center environments. . Who Thrives in This Role We believe that a supportive team environment and a healthy work-life balance help our employees do their best work and build long, rewarding careers with our company. You may be a great fit for this role if you: Take pride in delivering thorough, accurate, and friendly service. Stay organized and composed when managing multiple requests at once. Bring a cheerful, team-oriented attitude to your work. Enjoy learning and developing your professional skills over time. Many of our employees grow their careers within the company, moving into roles in underwriting, claims, operations, and management. . What We Offer $21.00 - $25.00 per hour based on experience and qualifications Annual bonus opportunity of up to 25% of base compensation, based on company results Medical, dental, and vision insurance 401(k) plan with company match and we cover the plan administration expenses. Generous paid vacation, sick leave and Volunteer Time Off (VTO) program Tuition reimbursement and professional development opportunities Casual dress code and a friendly and comfortable work environment Additional Information Full-time position. Monday-Friday schedule with core hours 8am to 4pm This role is an office-based position in Flemington, NJ . Candidates must be able to reliably commute to our office. We find a commute of 30 minutes or less works best for most employees. . Farmers of Flemington provides its employees with a smoke/vape-free workplace and we are an equal opportunity employer. We consider qualified applicants without regard to any status protected by applicable federal, state, or local law. Reasonable accommodation is available to qualified individuals with disabilities during the application and employment process.

Job Type:

Full-time Pay:

$21.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): If you have had several job changes in your background or gaps in your employment history, please share what led to those transitions and what you are seeking in your next long-term opportunity. (This is a required question for your application to be considered.) Please briefly describe your professional customer service experience and why you are interested in this position.

Experience:

Telephonic Customer Service:

1 year (Preferred)

Language:

English (Required) Spanish (Preferred)

Location:

Flemington, NJ 08822 (Preferred) Ability to

Commute:

Flemington, NJ 08822 (Required)

Work Location:

In person