As a Field Customer Service Representative, you will be responsible for greeting and assisting our passengers along our local public transit routes in Bergen and Passaic County. $20.00 per hour. Must be able to work a flexible schedule which may include nights, weekends and holidays.

Core Role:

You will partner closely with the field supervisor, dispatch, and operations teams, to support the overall Passenger Experience while providing exceptional customer service.

Desired Characteristics:

"People Person" who is happy to see our Passengers! Multi-tasker who works well under pressure and thrives in a fast paced environment Positive attitude and commitment to customer satisfaction Technically savvy Organized with attention to detail Team player with drive for results Strong written and verbal communicator with a professional presence

Core Role:

Be happy to see our Passengers and welcome them onboard! Be present and visible in the loading areas and provide assistance as required Direct Passengers to the loading vehicle Communicate departure schedules to Passengers Communicate information clearly and concisely via direct connect radio or phone Accurately update logs and complete required documentation Keep the field supervisor, dispatch and operations teams updated on operations

Health Insurance and Benefits Offered Include:

Medical, Dental, Vision, Prescription and Life insurance Supplemental coverages 401K plan Paid Time Off & Holiday Pay Academy is an equal opportunity employer.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Are you available to work a flexible schedule that may include nights, weekends and holidays?

Work Location:

In person