JOB LOCATION

JERSEY

CITY, NJ

(In Office Job) We are a third-generation, family-owned specialty food distributor located in Jersey City, NJ, proudly serving the food industry for over 70 years. We are seeking an enthusiastic, motivated Customer Service Specialist who is interested in food distribution to join our team. The candidate will be responsible for taking customer phone and email orders, handling any customer concerns and delivery issues, and performing order entry and inside sales support duties. This is a great opportunity to learn about the food business as you grow within the position.

Additional Responsibilities:

Provide information about our products and services Troubleshoot and resolve product issues, interacting with logistics when necessary Offer suggestions for substitutions, up-sell products Interact with company's sales staff, handling issues with customers' orders Update customer records based on interactions Stay up to date with our constantly evolving products and services Participate in occasional product taste testing

Qualifications:

Previous food service office experience in customer service, inside sales support and/or order entry strongly preferred Accurate order entry skills Ability to build rapport and develop relationships with our customers Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Solid math and computer skills Able to maintain regular and reliable attendance

Education:

High school diploma strongly preferred, college degree a plus

Compensation:

Competitive pay plus benefit package including: medical and dental insurance, 401(k), life insurance, vacation, holiday and sick pay We also offer employee product discounts This is a full-time, in office position with overtime. Free on-site parking. Easy access to light rail/bus.

Job Type:

Full-time Pay:

$21.00 - $22.00 per hour Expected hours: 45 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Application Question(s): Will you be able to work overtime? Do you have customer service experience in an office setting? Ability to

Commute:

Jersey City, NJ 07302 (Preferred)

Work Location:

In person