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PL
Percy Logistics LLC
Inbound Call Operator
Career Insights for Call Center Representative
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Scorecard
Based on New Jersey data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$40,474 / year median in New Jersey
-2% projected decline
Job Description
Overview Join our dynamic team as an Inbound Call Operator and become the friendly voice that delivers exceptional customer support and client service. To express your interest in this position, please send your name and contact number to hr@aaccountcareer.com, and we will reach out to you. Duties Assist customers with inquiries related to products, services, billing, or technical issues using effective call center techniques Support outbound calling efforts when necessary to follow up on customer requests or gather feedback for continuous improvement Demonstrate strong phone etiquette and communication skills to ensure a positive caller experience at all times Collaborate with team members and other departments to resolve complex issues efficiently and enhance client satisfaction Handle cash transactions or payments when required, ensuring accuracy and security during cash handling procedures Qualifications Proven experience in call center roles or customer support positions, with a focus on inbound call handling Excellent communication skills—both verbal and written—with a professional phone manner Demonstrated technical proficiency in computer skills, data entry, and CRM systems Outstanding organizational skills with the ability to multitask effectively in a fast-paced environment Customer service problem-solving skills, including active listening and client communication expertise Candidates interested in this position are invited to email their name and phone number to hr@aaccountcareer.com. We'll get back to you soon.