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JI
J&R Insurance Agency & Financial Services LLC
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Customer Service Representative Lakewood, NJ 08701 $37,000 a year - Part-time, Full-time $37,000 a year - Part-time, Full-time Overview We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves providing exceptional support to clients, handling inquiries, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, be proficient in data entry, and have the ability to work effectively in a fast-paced environment. Multilingual abilities and call center experience are highly valued to serve our diverse customer base effectively. Duties Respond promptly and professionally to customer inquiries via phone, email, or chat Provide accurate information regarding products, services, and account details Handle outbound calling campaigns to engage with clients and promote services Assist customers with troubleshooting issues and resolving complaints Perform data entry tasks accurately within customer management systems Maintain detailed records of customer interactions and transactions Uphold excellent phone etiquette and communication standards at all times Skills Strong verbal and written communication skills in English; bilingual abilities are a plus Experience in customer support, client services, or call center environments Proficiency in Microsoft Office Suite and general computer skills Ability to perform data entry quickly and accurately (typing skills) Excellent analysis skills for understanding customer needs and providing solutions Strong interpersonal skills with the ability to handle difficult situations gracefully Multilingual capabilities are highly desirable for serving diverse populations This position offers an engaging work environment where excellent customer service is valued. Candidates should be motivated, adaptable, and committed to delivering outstanding client experiences.