We are looking for a Customer Experience Specialist to support business near Rutherford, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order-related questions, and delivering attentive service across phone and email channels. The role offers an opportunity to work in a fast-paced office setting where responsiveness, organization, and a customer-first mindset are essential.

Responsibilities:

• Manage customer orders accurately and efficiently, ensuring details are entered and updated correctly throughout the process.
• Investigate customer purchase inquiries by reviewing order information, identifying issues, and providing clear next steps.
• Track shipments and share timely delivery updates with customers while coordinating follow-up when delays or exceptions occur.
• Support return requests and product quality concerns by gathering information, explaining available solutions, and helping drive resolution.
• Respond to customer questions through phone and email with professionalism, empathy, and a focus on positive outcomes.
• Handle a high volume of service interactions while maintaining accuracy, sound judgment, and attention to detail.
• Work closely with internal teams to address customer needs, escalate complex cases when necessary, and keep records current.
• Contribute to a smooth in-office customer support operation with flexibility to assist during evenings and weekends as needed.