Customer Service Representative

DVS SOLUTION LLC

Pine Brook, NJ Job Details Full-time $23.83 - $28.70 an hour 1 day ago Qualifications Computer operation Administrative experience Customer support Clerical experience Office management Full Job Description Job Summary We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will serve as the first point of contact for our valued clients, providing exceptional support and ensuring a seamless experience. Your enthusiasm, organizational skills, and technical proficiency will help foster positive relationships, resolve inquiries efficiently, and contribute to the overall success of our customer support operations. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients' satisfaction. Duties Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring excellent phone etiquette. Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and solutions. Maintain detailed records of customer interactions using productivity software such as Microsoft Office and spreadsheets. Assist with data entry tasks, updating client information and managing records with high accuracy and attention to detail. Support office management tasks including scheduling appointments, managing correspondence, and organizing files. Use technical proficiency in computer literacy and office software to troubleshoot basic issues and support team members. Communicate effectively with clients and team members to ensure timely resolution of issues and high levels of customer satisfaction. Experience Previous office experience or administrative background is preferred, especially in a front desk or clerical role. Strong computer skills including familiarity with Microsoft Office (Word, Excel), spreadsheets, and data entry tools. Experience with customer service roles that involve phone communication and client interaction. Bilingual abilities are highly valued to assist diverse client needs effectively. Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment. Personal assistant or office management experience is a plus, showcasing your ability to handle multiple responsibilities smoothly. Fluent in Mandarin and English Join us to be part of a vibrant team committed to delivering outstanding customer support! This position offers valuable experience in office management, client communication, and technical proficiency—perfect for motivated individuals eager to grow their career in customer service while making a positive difference every day.

Pay:

$23.83 - $28.70 per hour

Work Location:

In person