CLIENT EXPERIENCE SPECIALIST

Artcraft Promotional Concepts - 4.0 Moorestown, NJ Job Details Full-time $20.75 - $26.50 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Qualifications Teamwork Microsoft Excel Microsoft Outlook Managing clients in a customer support role Bachelor's degree Attention to detail Client services Microsoft Teams Communications CRM system proficiency Video conferencing systems operation Full Job Description Turn Great Ideas into Exceptional Client Experiences Do you enjoy building trusted client relationships, bringing creative ideas to life, and keeping complex projects moving with accuracy and confidence? Artcraft Promotional Concepts is looking for a resourceful, detail-driven Client Experience Specialist to help clients turn their goals into memorable branded merchandise solutions. In this highly collaborative role, you will combine client service, project management, product sourcing, and commercial judgment to deliver an experience that is responsive, seamless, and distinctly Artcraft. About the Role As the primary day-to-day partner for assigned client programs, you will work closely with Sales, suppliers, production partners, and internal teams to manage orders and projects from the initial request through delivery and follow-up. You will anticipate needs, present thoughtful product recommendations, communicate proactively, solve problems, and help strengthen long-term client relationships while supporting profitable growth.

Note:

This role is full-time, on-site at our Moorestown, NJ location 5x week during the first 90 days of employment (Introductory Period), then 3x week following successful completion of the Introductory Period.

Compensation :

The anticipated base salary range for this position as posted is intended as a general guideline and does not guarantee a specific starting salary. Starting compensation is typically positioned within the range and is determined based on a variety of factors, including relevant work experience, education, training, demonstrated skills and qualifications, internal equity, market conditions, and overall business needs. While candidates may be considered anywhere within the range, it is uncommon for new hires to be placed at or near the maximum of the pay range. Why Artcraft Promotional Concepts? Artcraft Promotional Concepts is a fast-moving, growth-oriented branding solutions company where creativity meets execution. You will work with talented colleagues across Sales, art, production, warehouse, and operations to help clients build meaningful brand experiences. This is an opportunity to take ownership, solve interesting challenges, deepen your industry expertise, and make a visible impact on client satisfaction and business growth. What You'll Do Create standout client experiences. Learn each client's goals, preferences, brand standards, program requirements, timelines, and budgets, then translate them into responsive service and well-informed solutions. Own orders from request through delivery. Manage priorities, approvals, milestones, documentation, and follow-up while keeping clients and internal partners informed. Source smart, creative solutions. Recommend promotional products that balance client value, quality, availability, speed, brand fit, and company profitability. Deliver accuracy at every step. Validate pricing, quantities, artwork, specifications, production requirements, shipping details, and associated costs before orders are released. Build strong supplier partnerships. Work directly with suppliers and factories to confirm product availability, pricing, capabilities, and delivery schedules. Coordinate across the business. Partner with Sales, Client Experience support, art, production, accounting, and warehouse teams, including programs involving inventory, fulfillment, or special handling. Resolve challenges with confidence. Troubleshoot order, delivery, billing, and quality concerns; take ownership of corrective action; and communicate practical resolutions professionally. Help clients—and Artcraft—grow. Follow up after delivery, identify additional needs, share value-added recommendations, and spot opportunities to improve workflows and the overall client journey. Use technology thoughtfully. Maintain accurate CRM/ERP records, customer support platforms, and use company-approved AI tools to streamline appropriate routine work and create more time for client-focused activities. What You'll Bring Three or more years of progressive experience in client service, account support, order management, project coordination, or a related role; promotional products experience is a plus. A bachelor's degree in business, marketing, communications, or a related field is preferred; equivalent relevant experience will be considered. Excellent interpersonal, relationship-building, active-listening, verbal, and written communication skills—and the confidence to pick up the phone when it is the best way to move an issue forward. Strong organization, prioritization, and project-management skills in a fast-paced, deadline-driven environment. Exceptional attention to detail and strong numerical aptitude, including the ability to validate pricing, costs, quantities, and specifications. A resourceful, solutions-oriented mindset with the ability to anticipate risks, evaluate alternatives, and solve problems creatively. Business-minded judgment and the ability to balance client needs, service commitments, operational requirements, and profitability. A collaborative work style, dependable follow-through, adaptability, curiosity, and enthusiasm for learning new products, systems, processes, and client programs. Proficiency with Microsoft Office and CRM, ERP, or ticketing systems; SAP Business One experience is a plus. Experience working with suppliers, production partners, inventory programs, or fulfillment operations is preferred. What Success Looks Like You build trust through responsive communication and reliable follow-through. Your orders are accurate, complete, and on time. You identify risks early, resolve issues thoughtfully, protect margins, and keep clients, Sales, suppliers, and internal partners aligned. You contribute ideas that improve service consistency, strengthen client retention, support account growth, and make the team more effective. Ready to Create Experiences Clients Remember? If you are energized by client partnership, creative problem-solving, and the satisfaction of seeing a project through from idea to delivery, we would love to hear from you. Apply today and bring your talent, judgment, and enthusiasm to Artcraft Promotional Concepts. Equal Opportunity Employer - E-Verify Artcraft Promotional Concepts is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Artcraft participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.

Pay:

$20.75 - $26.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

progressive client experience in account support: 2 years (Required) order management: 2 years (Required) project management: 1 year (Preferred) Microsoft (

Teams, Word, Excel, Outlook, PowerPoint:

2 years (Required)

CRM/ERP:

2 years (Required) working with supplier, production, fulfillment operations: 1 year (Preferred) Ability to

Commute:

Moorestown, NJ 08057 (Required)

Work Location:

In person