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SA
Scrub A Duct, LLC
Customer Service Representative In Office
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our company. This position requires excellent communication skills and a passion for helping others. We are looking for someone who is reliable, hard-working, organized, takes initiative to learn, has a positive attitude, and is willing to learn and grow with our company. Candidates who are experienced working independently in a smaller office encouraged to apply! Training onsite. Duties The Customer Service Rep will support the day-to-day responsibilities in the office. Respond to customer calls/emails, book appointments, coordinate work schedules for technicians, and maintain the master calendar. Update customer databases, invoices, and files. Print and mail flyers for community advertisement campaigns. Use of QuickBooks Online. File paperwork/mail. May perform other duties as needed and/or assigned. Qualifications Strong organizational skills Detail oriented Strong communication skills Ability to take direction/work independently Maintain confidentiality at all times Must have a smartphone Join us to deliver outstanding client services in a lively environment where your skills make a real difference! We value energetic individuals who thrive on helping others and are eager to grow their careers in customer support excellence.