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adecco
Customer Account Specialist
Career Insights for Customer Service Representative (General)
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Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Adecco is currently assisting a local Customer in their search for Customer Master Data Specialist positions in Parsippany, NJ. This is a great opportunity to further your existing skills as a Customer Master Data Specialist, while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!
Responsibilities:
- Establish and maintain customer master data, including address codes for direct and indirect customers within order-to-cash systems, ensuring accuracy and compliance with standard operating procedures.
- Perform ongoing customer account maintenance, including updates, changes, and deletions while maintaining the integrity of customer information and financial data.
- Investigate and verify licensing and financial responsibility requirements, including state, DEA, and veterinary licenses, and communicate with customers to obtain updated documentation.
- Deliver exceptional customer support via phone, email, and Salesforce.
Requirements:
- High School Diploma required; Associate's or Bachelor's degree preferred.
- Minimum 2 years of customer service experience with strong customer interaction and communication skills.
- SAP order-to-cash experience preferred, with proficiency in Microsoft Office Suite and web-based applications.
- Strong analytical, organizational, problem-solving, and time-management skills with a high attention to detail and accuracy.
Perks:
Shift:
Monday-Friday, 8:30 AM - 5:00 PM- Weekly paycheck
Pay:
$20.00 - $25.00/hour- Access to Adecco's Aspire Academy with thousands of free upskilling courses This role is being recruited for by one of our Centralized Delivery Team and not your local Branch.