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adecco

Customer Account Specialist

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

Adecco is currently assisting a local Customer in their search for Customer Master Data Specialist positions in Parsippany, NJ. This is a great opportunity to further your existing skills as a Customer Master Data Specialist, while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!
Responsibilities:
  • Establish and maintain customer master data, including address codes for direct and indirect customers within order-to-cash systems, ensuring accuracy and compliance with standard operating procedures.
  • Perform ongoing customer account maintenance, including updates, changes, and deletions while maintaining the integrity of customer information and financial data.
  • Investigate and verify licensing and financial responsibility requirements, including state, DEA, and veterinary licenses, and communicate with customers to obtain updated documentation.
  • Deliver exceptional customer support via phone, email, and Salesforce.
com while managing multiple tasks in a fast-paced, high-volume environment.
Requirements:
  • High School Diploma required; Associate's or Bachelor's degree preferred.
  • Minimum 2 years of customer service experience with strong customer interaction and communication skills.
  • SAP order-to-cash experience preferred, with proficiency in Microsoft Office Suite and web-based applications.
  • Strong analytical, organizational, problem-solving, and time-management skills with a high attention to detail and accuracy.
Perks:
    Shift:
    Monday-Friday, 8:30 AM - 5:00 PM
    • Weekly paycheck
    Pay:
    $20.00 - $25.00/hour
    • Access to Adecco's Aspire Academy with thousands of free upskilling courses This role is being recruited for by one of our Centralized Delivery Team and not your local Branch.
    To be considered, please follow the steps included upon your application. For instant consideration for this Customer Master Data Specialist position with Adecco in Parsippany, NJ, apply today.
    Pay Details:
    $20.00 to $25.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for
    Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.