The Medical Call Center Representative is responsible for accurately coordinating case management for all assistance requests. This includes researching information, providing support, documenting case notes, and ensuring high‑quality customer service. You'll work within a 24/7 operations center alongside multilingual, emergency‑certified professionals supporting global travel‑related inquiries.

Schedule:

3×13‑hour shifts per week (nights & weekends rotation after training)

Pay:

$20/hr

Location:

Fully on site in Princeton, NJ Temp to

Perm Key Responsibilities:

Coordinate and document client assistance cases in the CMS system. Respond to travel-related inquiries and provide support services. Handle and prioritize incoming emergency and non-emergency calls. Serve as the first point of contact, escalating issues when necessary. Communicate with members, clients, providers, and internal teams to ensure a positive client experience. Perform administrative support duties, including data entry, research, file maintenance, and operational tasks.

Required Skills & Experience :

: 2-3 years in Customer Service, Assistance, or related industry Arabic speaking strongly preferred; bilingual candidates encouraged Strong Microsoft Office skills Excellent communication and customer service abilities Professional speaking, listening, and writing skills Strong time‑management and organizational skills Travel‑minded with appreciation for diverse cultures Ability to stay calm under pressure and multitask Ability to work shifts, holidays, and mandated overtime IND8