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Intellectt, Inc

Customer Service Representative

Pay: $21.50/hr

Posted: 1 week ago

Location: Rocky Hill, NJ (Hybrid)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/2/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

Customer Service Representative at Intellectt, Inc Customer Service Representative at Intellectt, Inc in Rocky Hill, New Jersey Posted in 3 days ago.

Type:

full-time

Job Description:

Position:

Customer Service /

Order Management Specialist Location:

Princeton, NJ Pay Rate:

$21.50/hour

Schedule:

Monday-Friday Hybrid:

Work from Home Monday & Friday |

Onsite Tuesday-Thursday Regular Hours:

10:00 AM-6:30

PM EST Training:

8:30 AM-5:00 PM EST We are seeking a detail-oriented Customer Service / Order Management Specialist to support order management, reporting, returns, recalls, service agreements, and complex system-related issues.

Key Responsibilities:

Resolve order management holds and customer/order issues Coordinate with Customer Service, Supply Chain, IT, Quality, and external vendors Run reports using BI, Oracle, and other systems Troubleshoot and resolve complex system issues Support recalls, complaints, returns, and service agreements Monitor KPIs and support continuous improvement initiatives Mentor and provide training support to team members

What We're Looking For:

2-3+ years of customer service, technical support, retail, accounting, finance, or related experience Strong Microsoft 365 skills - Outlook, Word & Teams Microsoft Teams and/or Zoom experience required Strong troubleshooting and problem-solving skills Excellent written and verbal communication Ability to work with multiple systems simultaneously EDI experience (GHX/GFax) highly desirable SAP, Oracle, Salesforce, or BI experience preferred Medical device, pharmaceutical, or manufacturing experience is a plus #Hiring #NowHiring #CustomerServiceJobs #OrderManagement #CustomerService #HybridJobs #ContractJobs #EDI #SAP #Oracle #Salesforce #Microsoft365 #TechnicalSupport #JobOpening #CareerOpportunity