About Us At

REPECHAGE

we don't just sell a product; we build relationships. We believe that exceptional customer service is the very heartbeat of our brand. We feel passionately that a customer deserves vital, high-touch support at every single stage of their journey. Whether they are looking for guidance before they buy or need dedicated assistance long after their purchase, we aim to deliver an unforgettable, world-class experience. We are looking for empathetic, solution-oriented advocates to join our growing team. The Role As a Customer Support Specialist, you will be the face and voice of our company. You will guide potential customers through their initial discovery phase and remain their champion after they checkout. ; you will build trust, solve complex problems, and turn everyday users into lifelong brand advocates.

Key Responsibilities Pre-Purchase Consultations:

Answer inbound inquiries via [e.g., email, live chat, phone] from prospective buyers. Understand their unique needs, educate them on our products, and instill the confidence they need to make the right purchase.

Post-Purchase Advocacy:

Provide vital troubleshooting, order tracking, and post-delivery support. Ensure that every customer feels valued and supported long after their transaction is complete.

Empathic Problem Solving:

De-escalate sensitive customer frustrations with patience, active listening, and a genuine desire to help.

Cross-Functional Collaboration:

Identify recurring customer needs and collaborate closely with our Product TRAINING and Operations teams to improve the overall customer experience.

Accurate Documentation:

Maintain meticulous notes in our

CRM/ODOO

software to ensure seamless follow-up and continuity of care for every customer.

Who You Are The Ultimate Advocate:

You possess deep empathy and genuinely love helping people.

An Exceptional Communicator:

You have flawless written and verbal communication skills. You can explain complex concepts simply, clearly, and warmly.

Detail-Oriented & Proactive:

You read between the lines to anticipate a customer's next question before they even ask it.

Tech-Savvy:

Comfortable navigating help desk tools ODOO and CRM platforms. Qualifications Experience in a customer-facing role (Support, Retail, Hospitality, or Account Management). Proven track record of handling both sales-assistance (pre-purchase) and technical/logistical troubleshooting (post-purchase). Ability to work

IN THE OFFICE OR TRADE SHOWS

( including if weekends on occasion as needed) What We Offer Competitive salary and comprehensive health, dental, and vision benefits. Generous paid time off (PTO) and company holidays.

PRODUCT DISCOUNTS AND BONUS FREE PRODUCTS FOR PERSONAL USE

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Pay:

$23.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person