3PLClient Success Representative Staci Americas - 3.0 Dayton, NJ Job Details Full-time $24 - $26 an hour 5 days ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Referral program Qualifications Customer communication High school diploma or GED Full Job Description Staci Americas Is Hiring! Staci Americas is a fast-growing third-party logistics provider, and we are looking for talented people who want to be challenged, develop their skills, and grow with us. Our team members are hands-on, accountable, and passionate about delivering exceptional results for our clients. If this sounds like you, we invite you to apply and join our team! Position Summary Staci Americas is seeking a Client Success Representative with experience in third-party logistics, fulfillment, warehousing, account management, or business-to-business customer service. This is not an inside-sales or call-center position. The Client Success Representative serves as a key point of contact between our clients and internal operations teams within a fast-paced, multi-client fulfillment environment. This position is responsible for coordinating orders, communicating account information, resolving issues, supporting billing, and helping ensure that client expectations are consistently met. Key Responsibilities Manage the client order process to ensure orders are entered, fulfilled, and shipped accurately and on time. Partner with facility leadership and operations teams to identify and resolve potential order, inventory, or shipping issues. Learn and work efficiently within the company's proprietary Warehouse Management System. Monitor client inventory and help ensure inventory information is accurate and properly maintained. Respond promptly and professionally to client questions regarding orders, inventory, shipments, billing, and other account-related matters. Provide clients with accurate and timely status updates. Complete weekly and month-end billing activities and respond to billing-related questions. Learn, follow, and maintain Standard Operating Procedures for assigned accounts. Maintain organized and accurate client order, shipping, and account documentation. Escalate service issues appropriately and follow through until resolution. Build strong working relationships with clients and internal cross-functional teams. Identify opportunities to improve service, communication, and account processes. Qualifications Two to three years of account management, client services, or business-to-business customer service experience preferred. Experience within a 3PL, fulfillment, warehouse, distribution, or multi-client environment strongly preferred. Experience using a Warehouse Management System, order management system, ERP, or similar business platform preferred. Experience supporting billing, inventory, order processing, or shipping activities preferred. High school diploma or equivalent required; additional education or relevant training is preferred. Knowledge, Skills, and Abilities The successful candidate will be able to: Communicate clearly and professionally with clients, vendors, coworkers, operations teams, and senior leadership. Manage multiple client priorities and deadlines in a fast-paced environment. Identify problems, gather and analyze information, and develop practical solutions. Handle challenging or sensitive client situations calmly and professionally. Respond promptly to client needs and consistently follow through on commitments. Apply problem-solving and project-management techniques to support strong client relationships. Understand the operational and financial impact of business decisions. Demonstrate strong attention to detail, organization, and documentation skills. Work independently while collaborating effectively with cross-functional teams. Align daily responsibilities with client expectations and company objectives. Compensation and Benefits The hourly pay range for this position is $22.00-$26.00 , based on qualifications and relevant experience. Staci Americas offers a comprehensive benefits package that includes: Medical insurance Dental insurance Vision insurance 401(k) Paid time off Additional company-sponsored benefits, subject to eligibility and applicable plan terms

Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Referral program Tuition reimbursement Vision insurance Application Question(s): How many years of business-to-business customer service or account management experience do you have? Do you have experience working in a third-party logistics, fulfillment, warehouse, or distribution environment? Have you worked directly with business clients to resolve order, inventory, shipping, or billing issues? Which systems have you used to manage customer orders, inventory, or shipments? This position is onsite in Dayton, New Jersey, and pays $22.00-$26.00 per hour. Are you comfortable with the location and pay range?

Work Location:

In person