A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Print Tech XL•1.7 Springfield, NJ Job Details Full-time From $60,000 a year 21 hours ago Benefits Commuter assistance Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Sales Customer service Visual color comparison Basic math English High school diploma or GED Attention to detail Problem-solving Organizational skills Account management Communication skills
Full Job Description Job Title:
CSR•Customer Service Representative (Print Tech XL)
Job Status:
Full-time, Exempt Department:
Sales Reports to:
Ownership Location and Work Schedule:
Monday•Friday, 9:00 am•6:00 pm, onsite in
Springfield, NJ Pay:
Expected range: $60,000•$80,000, Commensurate with experience
ABOUT US
We bring decades of printing and graphics expertise together under one roof to deliver a broader range of solutions for our customers. SAS Graphic Supply, 2XL Imaging, and Print Tech XL combine complementary capabilities in the distribution of print products, equipment, textiles, and supplies, along with the production of wide-format and small-format graphics, signage, direct mail, cross-media marketing, and branded promotional products. From the distribution of products and technology that power the graphics industry to the production of custom graphics, experiential environments, trade show graphics and displays, and marketing materials, our collective capabilities enable us to support projects from concept to completion. United by a commitment to innovation, quality, customer service, and continuous improvement, we are continually expanding what's possible for our customers.
ROLE SUMMARY
The primary responsibility of the CSR is to efficiently complete their assigned tasks in the interest of serving the needs of Print Tech XL s customers and reaching the Company's sales and production goals and objectives. The role is considered 50% Customer Service/Inside Sales and 50% Facilitation. As an employee in the company, this individual may also be asked to assist in areas other than Sales Support and must always keep the best interests of the Company and its customers as a priority. This individual may also represent the company in various professional or social situations and must always be an 'ambassador' of Print Tech XL. This position reports directly to Ownership and indirectly to the Sales Manager. The Customer Service Representative provides accurate quotes and data entry for all potential and existing work orders. Tracks jobs from creation through production and delivery in support of the sales staff, and provides customer service by calling active customers at least once per month.
Secondary Functions:
Accurate data entry of job specifications to generate quotes and work orders Receive and send phone calls, emails & other correspondence Daily / weekly "Inside" Sales Activities (30 to 50 phone calls daily) Update customer information in Printers Plus and at a later point Salesforce Manage the Westfield customer orders during and after transition to Springfield Contact vendors for supplies and in outsourcing situations Manage Work In Process and other reports to maximize efficiency Small "house" account and customer maintenance Understanding of the organization's & vendor's strengths and limitations Time Management Quality Control Job Scheduling Other projects & duties as assigned
QUALIFICATIONS
High School diploma/GED and formal training in the field of Printing and graphics industries. Work experience may substitute for Diploma/GED. Previous experience in Customer Service, Sales Support or Inside Sales in a high-volume, deadline driven printing environment Experience in other areas of printing, specifically digital print, is a plus. Ability to perform a full range of calculations and measurements Ability to read and understand all instructions/specifications on a print order Excellent eye for detail Ability to effectively communicate both in written and verbal form in English Ability to use standard office equipment, computer and email Ability to read and interpret complex documents such as safety rules, operatingand maintenance instructions and procedure manuals. "Can do" and "Make it Happen" work ethic Organizational and Problem-Solving skills Ability to multi-task Ability to lift objects of various weights, ranging up to 50 pounds. Ability to sit in one place for long periods of time Ability to distinguish differences in color, density, clarity and texture.
BENEFITS
Medical Insurance Dental Insurance Vision insurance Pre-tax Flexible Spending Account and Dependent Care Account Commuter Benefits 401 K Retirement Plan with employer match
Paid Time Off and Holidays Pay:
From $60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have customer service, sales support or inside sales experience in the printing industry?
