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TEKsystems
Customer Support Specialist
Entry-Level JobVerifiedNo experience needed
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
TekSystems
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Customer Support Specialist
Swedesboro, NJ
Posted yesterday
Apply Now TEKsystems is currently supporting a manufacturing client in Swedesboro, NJ hiring for a customer support specialist. This position will be supporting customers in their spare parts department with order processing and product information. Applicants with strong communication skills and a technical experience are encouraged to apply. Description Answering customer inquiries about spare parts and products Preparation of spare part quotations Taking orders from customers and processing through ERP system Following up on delivery times and order status Invoicing customer and updating account information Locating spare parts in electrical and mechanical drawings Keeping track of warranty parts to be returned Checking service/trip reports from engineers for requirements Support purchasing and After-Sales by executing various administrative duties Qualifications Customer service and communication skills Microsoft office Ability to read blueprints- highly preferred Experience processing customer orders through ERP Manufacturing industry experience highly preferred
Additional Details:
Monday-Friday 8am-5pm Fully on-site position Contract-to-hire Full benefits and 401K option Job Type & Location This is a Contract to Hire position based out of Swedesboro, NJ. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Swedesboro,NJ.