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TEKsystems
Customer Support Specialist
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
TekSystems
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Customer Support Specialist
Swedesboro, NJ
Posted yesterday
Apply Now Customer Support Specialist Location:
Swedesboro, NJ Schedule:
Monday-Friday, 8:00 AM - 5:00PM Work Environment:
Manufacturing/Office Setting (Not a Call Center) Overview Our client is seeking a detail-oriented Customer Support Specialist to support spare parts ordering, customer service, and after-sales operations. This role is ideal for someone with strong customer support experience, order processing knowledge, and the ability to work with technical drawings and blueprints. Responsibilities Answer customer inquiries regarding spare parts and product support Prepare and process spare parts quotations Enter and manage customer spare parts orders Place part orders with suppliers and track delivery timelines Monitor order status and provide updates to customers Generate customer invoices and maintain accurate records Locate and identify spare parts using electrical and mechanical drawings Track warranty items shipped to customers and monitor returns Review service and trip reports from field engineers to identify parts requirements Verify spare parts pricing and compare supplier quotes to system pricing Support Purchasing and After-Sales teams with administrative tasks and documentation Qualifications Customer service or customer support experience Experience with order processing and quote preparation Ability to read and interpret blueprints, mechanical drawings, or technical documentation Strong organizational and multitasking skills Proficiency with Microsoft Office and ERP/order management systems preferred Excellent written and verbal communication skills Preferred Skills Customer Service Order Processing Quoting Blueprint Reading Administrative Support Inventory or Spare Parts Coordination Why Apply? Stable Monday-Friday schedule Collaborative office/manufacturing environment Variety of responsibilities across customer support, order management, and after-sales operations Opportunity to work closely with customers, suppliers, and engineering teams Apply today to join a growing team that values customer service, accuracy, and operational excellence. Job Type & Location This is a Contract to Hire position based out of Swedesboro, NJ. Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Swedesboro,NJ.