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Route 46 Nissan

Service Advisor/Writer

Career Insights for Automotive Customer Service Representative

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$57,077 / year median in New Jersey

+13% projected growth

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Job Description

Route 46 Nissan is looking for an Experienced Nissan Service Advisor/Writer . The right candidate should have a long history of Excellent Customer Service, as well as an Automotive Technician background.
Requirements:
Minimum 2 years' experience as service advisor/writer. Invoicing and vehicle knowledge. CDK Experience strongly preferred. Bi-Lingual in Spanish a PLUS. Computer and organizational skills.
Responsibilities:
Provide top tier customer experience to every customer from start to finish. Greet customers in a timely fashion and assess all needs and concerns. Verify owners' information (address and contact info) and any warranty or service contracts that they have. Provide accurate, thorough, and transparent explanations of required repairs and service recommendations. Keep customers informed on the status of their vehicle throughout the process. Maintain a clean and organized service area while adhering to dealership policies and procedures. Make sure paperwork is filled out properly and completely. Provide accurate and thorough estimates of repairs and maintenance needs of customers' vehicles. Ability to multitask, manage time effectively, and stay organized in a busy environment. Valid driver's license with a clean driving record.
What we offer:
Competitive pay: Base salary with performance-based commission and bonus structure. Discounts on Nissan vehicles, parts, and services, as well as other employee incentives.
Job Type:
Full-time Pay:
$80,000.00 - $120,000.00 per year
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to
Commute:
Totowa, NJ 07512 (Required) Ability to
Relocate:
Totowa, NJ 07512: Relocate before starting work (Required)
Work Location:
In person