Customer Outreach Specialist Associate The role of the Customer Outreach Specialist is to provide financial assistance information to customers and to conduct the intake process at community events and payment centers throughout South Jersey Gas service territory. The Outreach Department will provide information of the following programs LIHEAP (Low Income Home Energy Assistance Program), USF (Universal Service Fund), NJ Shares, PAGE and

LIFELINE.

They will work alongside various department such as Energy Efficiency and 811 to better bring information to our customers. T are various means of outreach to share information with our customer base including grass roots outreach, partnerships, marketing communications, social media outreach and individualized customer level outreach. This role is a brand ambassador for the company and is a valuable resource to the communities we serve.

Essential Duties:

• Input and process customer USFHEA applications in CRM and complete any necessary follow up with the customer.
• Document/update customer accounts in our CCB system (Customer Care & Billing)
• Collaboration with Outreach team and in-house Energy Assistance departments on targeted outreach initiatives
• Manage and respond to internal and external requests
• Perform other tasks as assigned to support day-to-day activities
• Required to travel to events or customer service centers in our service territory, as needed.

Qualifications

Required Background:

• Bachelor's degree with 0 years of relevant experience,
• Equivalent work experience may be considered in lieu of degree.

Required Skills:

• Basic knowledge of Energy Assistance Programs (USF/HEA)

Preferred Skills:

• Bilingual
• Knowledge/Experience of CRM application portal