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MA
Maxon Auto Group
PART-TIME Customer Relations Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
The mission of the Customer Relations Specialist is to maximize customers satisfaction by ensuring that each of their experience is convenient, pleasant and cheerfully performed by our staff. Treat customers courteously and with the utmost respect at all times; make that customer feel appreciated and welcomed. Receipt payment for the All Service and Parts Customers Ensure all forms of payment are processed accordingly to dealership guidelines Verify accuracy of the customer's bill and answer all inquiries they may have by using the dealership's dealer management system and getting their Service Advisor involved, if necessary Receive cash, checks and credit card payments from customers and record the amount received on the repair order and or counter ticket. File accounting copies of repair orders and parts tickets. Answer phone lines and direct calls, ensuring the Service Advisors receive all their calls and or messages