A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
We are seeking a Customer Service Representative (CSR) to join our team and deliver excellent service to our customers. The CSR will provide efficient and professional support by managing order entry, customer communication, and key administrative tasks that support daily warehouse operations. This role ensures accurate data entry, prompt responses to customer inquiries, and effective coordination between the office and warehouse teams.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Learn and proficiently use the company's Warehouse Management System (WMS). Set up customer orders and generate corresponding work orders. Perform accurate and timely data entry of orders, charges, and inventory updates. Handle incoming calls and emails from customers and internal teams. Provide prompt and professional responses to customer inquiries and concerns. Track and follow up on open orders and service requests. Collaborate with warehouse staff to ensure accurate and timely order fulfillment. Collaborate with management to resolve customer disputes. Provide feedback on service failures or customer concerns. Maintain organized records of communications, orders, and transactions. Multitask effectively in a fast-paced, team-oriented environment. Qualification Requirements High School Diploma or equivalent. 1 year of previous customer service experience, preferably in a warehouse or logistics setting. Proficiency in word processing and spreadsheet tools, including Microsoft Office and Google Workspace. Strong communication,organizational and time management skills. Experience with WMS or ERP systems is a plus. High attention to detail and problem-solving skills. Ability to handle multiple tasks with accuracy and efficiency. Physical Demands and Abilities Required to sit for extended periods while working on a computer and using office equipment. Frequently stand, walk, stoop, kneel, or crouch as needed within the office or warehouse environment. Often move between sitting and standing positions throughout the workday Regularly bend to file, retrieve, and maintain documents and records. Occasionally lift or carry items weighing 5 to 10 pounds. Required to see and focus on details of objects and documents located within a few feet Ability to use hands and fingers to operate computers, phones, and other office equipment Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
$20.00 - $21.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply
