We are looking for a customer-focused individual to support service operations for a manufacturing organization in Wayne, Pennsylvania. This Long-term Contract position is ideal for someone who communicates clearly, handles inquiries with accuracy, and provides dependable assistance across account, billing, and payment-related matters. The role combines high-volume customer interaction with administrative follow-through, requiring strong attention to detail, teamwork, and confidence working in a call center environment.

Responsibilities:

• Respond to incoming customer calls and messages, providing timely and dependable support for questions related to accounts, billing, payments, and general service needs.
• Guide customers through payment processing, payoff-related inquiries, and billing explanations while ensuring information is communicated clearly and accurately.
• Review customer account details, document interactions, and complete submissions with a high degree of accuracy using internal systems and Microsoft Office tools.
• Assist with scanning, organizing, and maintaining service documentation to support efficient recordkeeping and follow-up activity.
• Coordinate with internal teams and external vendors to resolve service issues, escalate concerns when needed, and keep customers informed of progress.
• Deliver clear written and verbal communication when explaining policies, charges, tax-related details, and account updates to customers.
• Support daily call center operations by managing multiple priorities, maintaining service standards, and contributing to a collaborative onsite team environment.