We are looking for a Customer Service Representative to support daily customer interactions and order-related activities at an onsite location in New Jersey. This long-term contract opportunity is ideal for someone who communicates clearly, handles a high volume of calls with confidence, and stays organized while working across multiple systems. The person in this role will help deliver responsive service, accurate order processing, and timely follow-up to both internal and external customers.

Responsibilities:

• Respond to incoming customer calls and provide clear, courteous assistance for questions, requests, and service needs.
• Place outbound calls as needed to gather information, confirm details, and follow up on open customer issues.
• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.
• Address routine service concerns by researching issues, sharing updates, and guiding customers toward resolution.
• Maintain detailed records of customer interactions, order activity, and next steps within the appropriate tools.
• Use Microsoft Office and other business applications to manage communications, track work, and support daily operations.
• Coordinate with internal teams when additional support is needed to resolve account, product, or order-related matters.
• Contribute to a detail-oriented onsite service environment by managing priorities effectively and delivering consistent customer support.