Customer Service Representative

Customer Service Representative at KASE Customer Service Representative at KASE in West New York, New Jersey Posted in 4 days ago.

Type:

full-time

Job Description:

Customer Service Representative I'm partnering with a fast-growing company in the AI space that's building advanced technology used by enterprises, educational institutions, and individuals worldwide. Their platform focuses on AI-driven text analysis, content integrity, and responsible AI usage , helping organizations ensure accuracy, transparency, and IP protection. About the Role We're looking for a Customer Service Representative to join a high-impact Customer Success team supporting both B2B and B2C customers . This role will serve as the front line of support-helping users troubleshoot issues, better understand the platform, and ultimately drive a strong customer experience. Key Responsibilities Provide timely, professional support to both B2B and B2C customers Help customers understand and effectively use AI-driven products and tools Troubleshoot technical and account-related issues; escalate when needed Gather customer feedback and share insights to improve product and experience Track trends and customer activity using CRM tools (e.g., Salesforce) Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales What They're Looking For Customer-first mindset with strong problem-solving ability Excellent written and verbal communication skills Highly organized and able to manage multiple customer interactions Comfortable learning new tools and technologies quickly Interest in AI, technology, or education is a strong plus Requirements 5+ years of experience in customer service or support (SaaS experience preferred) Experience supporting both B2B and B2C customers Familiarity with tools like Zendesk, Salesforce, or similar platforms Ability to work independently and collaboratively Strong troubleshooting and critical thinking skills Fluent in English (additional languages a plus) Able to commute to a NYC office (Flatiron area) 3x/week (Tues-Thurs) Why This Role Join a high-growth AI company in a cutting-edge space Clear path for growth into Customer Success, Technical Support, or senior roles Collaborative, fast-paced environment Competitive compensation and benefits Opportunity to work directly with innovative AI technology