Customer Service Representative FitTalent Solutions Wood-Ridge, NJ Job Details Full-time $55,000 - $60,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Interpersonal skills Account development Sales administration Attention to detail Account management Full Job Description About the

Role:

Our client is actively expanding their Inside Sales team and looking for a proactive, relationship-oriented Customer Service Representative to join them in a newly created position. This role is designed to support their continued growth by managing orders, strengthening customer relationships, and contributing to inside sales efforts. The ideal candidate is comfortable picking up the phone and thrives in a high-volume call environment. While a background in the Food & Beverage industry is strongly desired, our client is highly open to recent graduates with relevant internship experience or candidates who have hands-on experience in heavy phone-related roles and are ready to step in and contribute quickly.

What You'll Do:

Customer Engagement:

Serve as the primary point of contact for customers, confidently addressing inquiries, resolving issues, and delivering an exceptional standard of service.

Order Management:

Accurately and efficiently process customer orders from initial entry all the way through to delivery.

Relationship Building:

Foster and maintain long-term client relationships through consistent, proactive communication and follow-up.

Sales Support:

Assist inside sales efforts by identifying new opportunities, generating leads, and contributing to overall account growth.

Cross-Functional Coordination:

Partner closely with warehouse and operations teams to stage orders, communicate inventory needs, and ensure on-time deliveries.

Account Alignment:

Manage aligned customer accounts based on your individual strengths and expertise within the team.

Administrative Accuracy:

Maintain detailed and accurate records in internal CRM and order management systems while supporting general sales administration.

What We're Looking For Experience:

Internship or hands-on experience in customer service, a call center environment, and/or inside sales within a similar industry.

High Call Volume Capability:

Strong comfort level and past success handling heavy phone volume.

Technical Proficiency:

Familiarity with CRM software and order management systems.

Communication:

Exceptional verbal and written communication skills with a natural, relationship-building approach.

Organization:

Detail-oriented with the proven ability to manage multiple customer accounts and shifting priorities in a fast-paced environment.

Work Ethic:

A highly motivated self-starter who thrives in a 100% onsite team setting.

Benefits & Perks:

$55,000 - $60,000 base salary 401(k) retirement plan with company match Comprehensive Medical, Dental, and Vision insurance Life insurance Paid time off (PTO)

Pay:

$55,000.00 - $60,000.00 per year Application Question(s): Do you have experience in customer service / call center and/or inside sales supporting an outside sales team? This role is onsite in Wood Ridge, NJ, Monday-Friday from 7:30 AM-4:30 PM. Can you reliably work these hours without exception? Have you previously upsold products or introduced new items to existing customer accounts as part of an inside sales or customer service role? If yes, approximate % of role tied to sales/upsell activity: _ % Shift availability: Day Shift (Required) Ability to

Commute:

Wood-Ridge, NJ 07075 (Required)

Work Location:

In person