O'Neill PCs is an established technology services company providing computer systems, hardware support, upgrades, network solutions, software assistance, web development, and other technology services to individuals and businesses. We focus on providing dependable service, practical technology solutions, and responsive support tailored to each customer's needs. As our operations continue to grow, we are seeking a dependable, organized, and detail-oriented Order Processing Assistant to support customer orders, service requests, equipment coordination, and day-to-day administrative operations. Position Overview The Order Processing Assistant plays an important role in ensuring customer orders and service requests are received, documented, processed, and followed through accurately and efficiently. This position assists with entering order information, reviewing customer requests, coordinating computer equipment and components, maintaining records, tracking order status, and communicating updates to customers and internal team members. The ideal candidate is organized, comfortable working with computers, attentive to detail, and able to manage multiple tasks while maintaining accuracy. Previous experience in order processing, customer service, administration, or technology-related operations is helpful but not required. Training will be provided for the right candidate. Key Responsibilities Receive and process customer orders, service requests, and equipment inquiries Enter and update order information accurately in company systems and records Review customer information, requested products, services, quantities, and other order details for accuracy Assist with processing orders for computers, hardware, components, upgrades, and related technology products Coordinate order requirements with technical and service team members Track the progress of orders and service requests from initial entry through completion Provide customers with basic updates regarding order or service status Maintain organized digital and physical records related to orders and customer requests Assist with preparing invoices, receipts, service documentation, and other order-related paperwork Verify product and equipment information before orders are finalized Help coordinate incoming equipment, replacement components, and customer items requiring service Identify incomplete or inconsistent order information and communicate issues to the appropriate team member Assist with scheduling pickups, deliveries, or service appointments when required Maintain accurate customer and order information while following company procedures Respond professionally to basic customer questions by phone or email Work closely with technical and administrative staff to help keep orders and service requests on schedule Assist with general administrative and operational tasks as needed Qualifications Previous experience in order processing, customer service, administrative support, retail operations, or a related position is preferred but not required Strong organizational skills and attention to detail Basic computer and data-entry skills Ability to learn new systems, procedures, and basic technology terminology Clear written and verbal communication skills Ability to manage multiple orders and assignments while maintaining accuracy Dependable attendance and punctuality Ability to work independently and as part of a small team Professional and customer-focused approach Interest in computers and technology is helpful but not required What We Offer Training and support for job-specific responsibilities Professional and supportive work environment Opportunity to gain experience in technology and service operations Variety of administrative and customer service responsibilities Opportunity to learn more about computer systems, hardware, and technology services Potential for additional responsibilities as experience grows Join Our Team At O'Neill PCs , accurate order processing and dependable customer service are important parts of delivering a positive experience from the initial request through completion. If you are organized, dependable, detail-oriented, and interested in working in a technology-focused environment, we encourage you to apply for our Order Processing Assistant position.

Pay:

$21.40 - $25.30 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person