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Capurro Trucking
Dispatcher/Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Nevada data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$39,681 / year median in Nevada
-1% projected decline
Job Description
Company Overview Capurro Trucking is a leading provider in the transportation and logistics industry, specializing in efficient trucking services. Our commitment to excellence ensures timely deliveries and a seamless supply chain experience for our clients. Summary As a Customer Service Representative at Capurro Trucking, you will be the vital link between our clients and our operations team. This role is essential in ensuring customer satisfaction and effective communication throughout the transportation process. Responsibilities Serve as the primary point of contact for customer inquiries regarding shipping and freight services. Coordinate with internal teams to ensure timely processing of orders and shipments. Manage customer accounts, providing updates on shipment status and resolving any issues that arise. Utilize transportation management systems to track shipments and optimize delivery schedules. Assist customers with documentation related to shipping and receiving processes. Communicate effectively with clients to understand their needs and provide tailored solutions. Monitor freight activities to ensure compliance with company policies and regulations. Collaborate with logistics personnel to improve service efficiency. Qualifications Proven experience in customer service, preferably within the transportation or logistics sector. Strong knowledge of transportation management systems and supply chain processes. Excellent communication skills, both verbal and written, to interact effectively with clients and team members. Ability to manage multiple tasks while maintaining attention to detail. Familiarity with shipping and receiving procedures is essential. Experience with Truckmate, TMS or similar software is a plus but not mandatory. A proactive approach to problem-solving with a customer-centric mindset. If you are ready to drive exceptional customer experiences in the trucking industry, we invite you to apply today and become a part of our dedicated team at Capurro Trucking!