A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development
ABOUT OUR AGENCY
I opened my agency in December 2023 and currently lead a growing team of two. Before becoming an agent, I worked as a State Farm team member, where I developed a passion for helping customers, building relationships, and creating opportunities for others to succeed. I'm also a second-generation State Farm agent, so serving customers and supporting the community has always been a part of my life. Community involvement is a major part of our agency culture. We proudly support organizations and events throughout the area, including the Buffalo Bisons, the Clarence Youth Baseball League, local charity events, and community fundraisers. We believe in giving back and making a positive impact wherever we can. Our agency offers health benefits, a Simple IRA, ongoing training and coaching, professional development opportunities, and a strong commitment to work-life balance. As one of the area's fastest-growing agencies, we are dedicated to helping team members develop their skills and build rewarding long-term careers. Our culture is supportive, growth-oriented, and driven. We celebrate wins together, encourage one another's success, and create an environment where people can thrive both personally and professionally. If you're motivated, coachable, and excited about building a successful career while being part of a fast-growing team, we'd love to meet you.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Jacob Czaja - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.
QUALIFICATIONS
Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
