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T
TEKsystems
Customer Service Associate
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Customer Service Associate TEKsystems $20.00 - $21.00 / hr life insurance, sick time, 401(k), retirement plan United States, York, Brentwood Aug 26, 2026
- Shipping Coordinator / Customer Service Associate
- Brentwood, NY (On-Site)
- $20.00-$21.00/hr
- Contract-to-Hire (6 Months)
- About the Opportunity A growing third-party logistics and warehousing operation is seeking a detail-oriented
- Shipping Coordinator / Customer Service Associate
- to join their team in Brentwood, NY.
- Key Responsibilities
- Enter and verify inbound shipment information within the Warehouse Management System (WMS)
- Review receiving documentation and compare inbound receipts against packing lists
- Update customers regarding shipment discrepancies, shortages, damages, or delays
- Respond promptly to customer inquiries via phone and email
- Coordinate inbound appointments with carriers and trucking companies
- Create and print product or shipment labels as needed
- Communicate with warehouse leadership regarding inbound deliveries outside expected timeframes
- Update billing and shipment-related charges within internal systems
- Maintain accurate records and documentation
- Collaborate with warehouse personnel and management to ensure smooth operations
- Perform additional administrative and customer support duties as assigned
- Qualifications
Required:
- 3+ years of customer service experience
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Experience working within a logistics, transportation, warehousing, supply chain, or shipping environment
- Strong data entry and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Excellent verbal and written communication skills
Preferred:
- Bilingual Spanish
- Order processing or order entry experience
- Warehouse Management System (WMS) experience
- Ideal Candidate
- The right candidate will be highly organized, detail-oriented, and customer-focused with a strong work ethic. They must be comfortable managing multiple priorities, working independently, solving problems, and meeting deadlines while maintaining a high level of accuracy. Strong communication skills and the ability to work collaboratively across departments are essential for success in this role.
- What You'll Gain
- Contract-to-hire opportunity with potential for long-term employment
- Career growth within a rapidly expanding logistics organization
- Exposure to both office operations and warehouse coordination
- Collaborative and team-oriented environment
- Competitive pay and benefits eligibility during the contract period If you have experience in customer service and logistics and enjoy working in a fast-paced environment, we'd love to hear from you.
- Job Type & Location
- This is a Contract to Hire position based out of
BRENTWOOD, NY.
- Pay and Benefits
- The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Workplace Type
- This is a fully onsite position in
BRENTWOOD,NY.
- Application Deadline
- This position is anticipated to close on Aug 8, 2026.
San Francisco Fair Chance Ordinance:
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI):
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.