Job Summary:

Responsible for the greeting of customers calling in with questions on their prescriptions.

Job Duties:

Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed Provides resolution to customer service issues to ensure member satisfaction Work with members to provide resolution to payment related issues on accounts/orders Maintain and keep reasonable production as determined by supervisor May assist in orienting and training new employees Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned

Job Skill Requirements:

Strong communication skills Outstanding customer service skills Excellent organization skills Ability to multitask and prioritize General computer and keyboarding skills Successful completion of a pre-employment and/or random drug screening test

Educational Requirements:

Minimum:

High School Diploma or GED Preferred:

AS Degree or Higher in Business Administration or related field

Experience:

Past experience in a customer service related field 3-6 months experience in a pharmacy/healthcare related industry