CSR

• Sales and Customer Service Representative Hudson River Foods/Dancing Deer Baking Co Castleton, NY Job Details Temporary | Seasonal | Full-time $19
• $25 an hour 4 hours ago Benefits Paid time off Qualifications Customer records maintenance Spreadsheets Writing skills Filing Client file management Post-sales issue resolution Managing clients in a customer support role Consumer dispute resolution CRM system proficiency Productivity software Full Job Description Career Opportunity
• Inside Sales to existing customer and Customer Service Representative at Hudson River Foods & Dancing Deer Baking Co.

About Us:

At Hudson River Foods & Dancing Deer Baking Co., we are a team of 55+ who work to provide delicious and safe food products for families with Celiac, Gluten, or other allergens. We pride ourselves on our supportive, fast-paced, and collaborative work environment. We are growing quickly and need your help. Responsibilities include but are not limited to: Effectively, accurately, and courteously answer a high volume of inbound phone calls, emails, and Shopify messages, and make outbound calls and emails as needed Ensure our customers receive excellent service and communication in a timely manner Display empathy and understanding of customer needs and wants and resolve conflicts or complaints that may arise with our customers Use Shopify, Shipstation, and other programs to research customer order issues Other duties as assigned by the office manager

Requirements:

At least 3 years of experience in a customer service role Must have prior success in handling customer complaints and providing alternative solutions to fit customers' needs Must be a hardworking self-starter willing to accept tough coaching and be held accountable to meet agreed upon goals Must be a good problem solver, willing to go the extra mile to satisfy customers' needs Must have prior experience with CRM, including organizing & filing records of customer interactions and documents Must be proficient in Google Suite, Excel, and MS Word Excellent communication skills, including excellent reading and writing skills Professional and genuine personality, confident in self, and in office and customer service skills Possess a mindset of excellence and continuous improvement Nice to

Have:

Experience with Shopify, Shipstation, or Faire programs is a plus

Salary:

$19-25/hr depending on experience If you meet the above requirements and are tired of all the usual corporate B.S., please respond to this ad ASAP!

Job Types:

Full-time, Temporary, Seasonal Pay:

$19.00

• $25.

00 per hour

Benefits:

Paid time off

Work Location:

In person