A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Spectrum - 3.3 Cheektowaga, NY Job Details Full-time From $20 an hour 5 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications English High school diploma or GED Full Job Description This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
CUSTOMER SERVICE REPRESENTATIVE
$20/HOUR
IN-OFFICE
POSITION-Cheektowaga, NY
EVENING AND WEEKEND AVAILABILITY REQUIRED
Next Start Date:
Monday, October 19th, 2026
Training Schedule:
Sunday-Thursday 11:00AM - 7:30PM Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service Representing a Fortune 100 company and being the voice of Spectrum Troubleshooting and resolving technical issues related to cable and video services Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more Resolving TV inquiries while creating best-in-class customer experiences Working in an open, friendly environment with a supportive, energetic team We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications Education :
High school diploma or equivalent
Schedule :
Ability to work a variety of schedules including nights, weekends, and holidays
Language :
Ability to read, write, speak and understand
English Preferred Qualifications Experience:
6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
Technical Skills:
MS Office, computer skills, typing
Skills:
Communication, organization, time management, multi-tasking, customer service
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance Application Question(s): Do you have reliable transportation? Can you work weekends? Can you work nights? Do you work well on the computer?
