We are looking for a Customer Service Representative to support a busy service environment in New York. This contract opportunity is ideal for someone who enjoys helping customers, managing orders accurately, and handling a steady volume of phone interactions with care. The person in this role will serve as a key point of contact for incoming inquiries while ensuring each customer experience is efficient, courteous, and solution-focused.

Responsibilities:

• Respond to incoming customer calls and provide timely, attentive assistance for a wide range of service-related questions.
• Enter customer orders with a high level of accuracy and confirm details to help prevent processing issues.
• Handle both inbound and outbound communication to address requests, provide updates, and support resolution of customer concerns.
• Maintain clear and organized records of customer interactions, order activity, and follow-up actions.
• Work closely with internal teams to ensure customer needs are addressed and orders are processed correctly.
• Resolve routine service issues by identifying customer needs, explaining available solutions, and escalating more complex matters when needed.
• Deliver a positive customer experience by communicating clearly, listening actively, and managing each interaction with care.