Overview We are seeking a dedicated Customer Service Intake Specialist/Representative to join our dynamic team. In this role, you will serve as the first point of contact for clients seeking assistance, providing exceptional support through various communication channels. Your primary responsibility will be to gather information, assess client needs, and direct inquiries efficiently to ensure a seamless customer experience. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering outstanding client service. This position offers an opportunity to contribute to a positive organizational reputation while developing valuable skills in customer support and client relations. Duties Respond promptly and professionally to incoming calls, emails, and online inquiries from clients seeking assistance or information. Gather detailed client information accurately through effective data entry and active listening. Assess client needs and determine appropriate next steps or solutions based on established protocols. Maintain organized records of all interactions using Microsoft Office tools and customer relationship management (CRM) systems. Provide clear, concise communication to clients regarding procedures, policies, and available services. Assist with outbound calling efforts to follow up on unresolved inquiries or confirm appointment details. Utilize strong phone etiquette and communication skills to resolve issues efficiently while maintaining professionalism. Collaborate with team members across departments to ensure client concerns are addressed comprehensively. Identify opportunities for process improvements in intake procedures and contribute ideas for enhanced service delivery. Qualifications Proven experience in customer support, call center operations, or client services preferred. Multilingual abilities are highly desirable to serve diverse client populations effectively. Strong proficiency in Microsoft Office applications such as Word, Excel, and Outlook. Excellent written and verbal communication skills in English; bilingual capabilities are a plus. Demonstrated ability to manage multiple tasks with strong organizational skills. Technical proficiency with data entry systems, CRM platforms, and basic computer skills. Experience with phone communication, call handling, and phone etiquette essential. Ability to troubleshoot customer issues through problem-solving skills and attentive listening. Attention to detail in typing, data entry accuracy, and record keeping is critical. If you are enthusiastic about delivering exceptional customer service and possess the necessary skills to excel in a fast-paced environment, we encourage you to apply today. Join our team as a Customer Service Intake Specialist/Representative and make a meaningful impact by supporting our clients effectively.

Pay:

$19.50 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance

Work Location:

In person