Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. The ideal candidate will possess strong data entry abilities and have a passion for delivering outstanding customer service. Customer Service Representative With Data Entry Experience Wedding Gown Preservation Company, an innovative and growing company in Endicott, seeks a full-time customer service representative to join our team. "We offer our customers the best product

• and that includes the best employees to be part of our team." Monday
• Thursday 8:30 AM
• 5:00 PM Friday 8:30 AM
• 4:00 PM We are the largest wedding gown cleaning and preservation company in the country
• we process approximately 1,500 wedding gowns per week As a wholesaler, we build relationships with bridal shops and dry cleaners across the country.

Work closely with our sales team on customer service issues. Answer incoming calls/make outgoing calls in a positive and warm way, building relationships with our customers Assist our customers in a vast array of situations from simple questions to more intense situations involving upcoming wedding Assist with filing and order verification Prompt customer follow up is must Attain success with an industry leader since 1913 Work in a positive work environment!

Position Requires:

2 years of professional customer service experience in an office environment (non-retail) Strong phone skills Ability to multitask and prioritize Excellent verbal and communication skills Strong writing skills Outgoing personality The ability to work as part of a team and be flexible Background screening required

Work Location:

In person Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle outbound calling to follow up on customer requests or feedback. Process transactions including cash handling with accuracy. Maintain detailed records of customer interactions and transactions through data entry. Analyze customer issues to identify trends and suggest improvements in service delivery. Collaborate with team members to enhance the overall customer experience. Uphold company policies and procedures while ensuring compliance with regulations. Requirements Proven experience in a customer service role is preferred. Strong data entry skills with attention to detail. Excellent communication skills in English, both verbal and written. Ability to analyze information and provide solutions effectively. Proficient in phone etiquette and maintaining professionalism during interactions. Ability to type 50+ words per minute Familiarity with office software applications is beneficial. A positive attitude with a commitment to providing exceptional customer support.

Job Type :

Full-time Pay:

$20.00

• $23 per hour

Benefits:

Paid time off

Schedule:

8 hour shift Monday to Friday Join us as we strive to create memorable experiences for our customers!

Job Type:

Full-time Pay:

$20.00

• $23.

00 per hour

Benefits:

401(k)

Work Location:

In person