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Customer Service Representative (Bilingual - English/Spanish)
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Customer Service Representative (Bilingual
•English/Spanish)
Location:
Farmingdale, NY Hours:
Monday
•Friday, 9:00 AM
•5:00
PM Pay Rate:
$21.00
•$22.00 / hour
Position Type:
Temp-to-Hire Position Summary We are seeking a dependable, detail-oriented Bilingual Customer Service Representative to join our fast-paced office team. In this high-volume role, you will be the main point of contact for dealer networks, commercial clients, and retail customers—ensuring accurate order entry, timely query resolution, and high-quality administrative support.
Key Responsibilities Order Processing:
Accurately enter high volumes of client orders, product exchanges, and returns received via phone, email, and fax into our inventory system.
Bilingual Support:
Provide fluent customer service in both English and Spanish to assist diverse accounts, distributors, and direct clients.
Client Assistance:
Answer incoming calls and emails regarding product specifications, inventory availability, shipping status, tracking numbers, and pricing quotes.
Account Maintenance:
Resolve billing or order discrepancies, process claims, and maintain up-to-date customer contact records in the database.
Cross-Department Collaboration:
Work directly with sales, warehouse, and shipping teams to track shipments and ensure on-time delivery.
Qualifications & Requirements Language Skills:
Must be fully bilingual in English and Spanish (spoken and written).
Experience:
1-3 years of experience in high-volume customer service, data entry, or order management (experience in distribution, manufacturing, or hardware/tools is a plus).
Technical Skills:
Fast and accurate data entry/typing skills; proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with ERP/CRM software is preferred.
Communication:
Excellent verbal and written communication skills with a professional demeanor.
Work Ethic:
Strong attention to detail, strong problem-solving abilities, and the capacity to multitask in a busy office environment.
Schedule & Benefits Schedule:
Standard day shift, Monday through Friday, 9:00 AM to 5:00 PM (1 hr lunch)
Environment:
On-site in Farmingdale, NY.
Career Growth:
Temp-to-hire opportunity with long-term growth potential and full benefits upon direct permanent hire.
Compensation / Pay
Rate (Up to): $21.00
•$22.00