Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New York data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
We are looking for a Customer Service Representative to join a team on a contract to hire capacity. This position focuses on delivering responsive support to customers while managing order-related activities with accuracy and consistency. The ideal candidate is comfortable handling a high volume of communication, preparing quotes, and coordinating purchase order and order placement tasks in a fast-paced environment.
Responsibilities:
- Respond to incoming customer inquiries by phone and provide timely, attentive assistance.
- Place customer orders accurately and ensure all details are entered correctly into company systems.
- Prepare and provide product or service quotations based on customer needs and request details.
- Create purchase orders and support order processing from initial request through final submission.
- Handle a mix of inbound and outbound calls to update customers, confirm information, and resolve routine issues.
- Maintain clear and accurate records of customer interactions, order activity, and follow-up actions.
- Coordinate with internal teams to address order questions, pricing concerns, and service-related request