A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Fort Drum, NY 13602 $16 an hour - Full-time, Contract $16 an hour - Full-time, Contract Position also includes a Health and Welfare Rate of $5.09 per hour.
Experience, Knowledge, Skills and Abilities Required:
Experience/knowledgeable using the electronic Transportation Operational Personal Property Standard (eTOPS) or Defense Personal Property System (DPS) an applicable forms. Experience in consigning shipments in accordance with SDDC Personal Property Consignment Instruction Guides (PPCIG) - Domestic and International. Must possess the appropriate verbal and written communication skills to conduct briefing on overseas, stateside, and
PPM-DITY
moves. Write, type, or enter information into computer, to prepare correspondence, spreadsheets or other documents, using Microsoft Office Suite software (Word, Excel, PowerPoint). Able to make decisions based on standing operating procedures (SOPs). Ability to work with minimal supervision. Must be able to work independently and part of a team. Other duties as assigned. Obtain and maintain a DoD CAC card
POSITION RESPONSIBILITIES
Provide accurate information concerning personal property shipments and storage, entitlements, regulations, and procedures to all customers. Perform all functions for all military and civilian customers, to include inbound and outbound counseling, processing of personally procured moves, processing requests for extension of entitlements, requesting Exceptions to Policy (ETP), advising of excess costs (i.e. Over weight entitlement, special services), and assisting with claims. Provide courteous and efficient personal property counseling services to include preparing and distributing documentation for all customers authorized government shipments Counsel on all aspects of Vehicle Processing Center (VPC) Provide a subject matter expert to counsel and brief all customers on Fort Drum (group or one on one) regarding personal property entitlements and responsibilities. Prepare documentation to initiate and schedule personal property shipments and answer customer questions and inquiries in accordance with DoD 4500.9‐R Part IV (Defense Travel Regulation), the Joint Travel Regulation (JTR), the Personal Property Consignment Instruction Guide (PPCIG), and Service Supplements. We offer benefits package that includes dental, life insurance, direct deposit, and more. JLMI is an equal employment opportunity employer.
EOE/M/F/D/V
Job Types:
Full-time, Contract Pay:
$16.00 per hour
Benefits:
401(k) Dental insurance Paid time off Vision insurance
