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001 Manufacturers and Traders Trust Co
Vendor Invoice Processing Specialists
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Overview:
The Vendor Invoice Processing Specialist is responsible for invoice processing for Foreclosure, Bankruptcy, REO, Litigation, Property Preservation, and Eviction departments and compliance against investor guidelines.Primary Responsibilities:
- Process, validate, and post invoices in accordance with internal controls and service-level agreements (SLAs).
- Ensure correct mapping (GL, cost center, project, investor/loan attributes) and timely payment execution.
- Review and interpret investor and client guidelines; apply allowable limits and business rules to each line item
- Identify items exceeding allowables; secure and document required approvals prior to payment.
- Proactively flag discrepancies, document gaps and over allowable billing.
- Research root causes, collaborate with internal teams and vendors, and execute corrective actions to resolution.